Privacy Policy

We collect information that you provide directly to us when using our services:

• Personal identification information (name, email address, phone number, passport details)
• Travel preferences and requirements (dietary restrictions, accessibility needs, travel dates)
• Payment information (processed securely through our payment providers)
• Communication records (emails, messages, and booking inquiries)

We use the information we collect for the following purposes:

• To process and manage your travel bookings and reservations
• To communicate with you about your bookings, updates, and travel information
• To provide customer support and respond to your inquiries
• To send promotional offers and newsletters (with your consent)

We share your information only with third parties necessary to provide our services, including airlines, hotels, tour operators, and payment processors. We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect data transmission, and we regularly review our security practices to ensure your data remains safe.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For booking records, we typically retain information for 7 years after your last transaction with us, as required by Spanish tax law.

Under GDPR, you have the following rights regarding your personal data:

• Right to access - You can request a copy of your personal data
• Right to rectification - You can request correction of inaccurate data
• Right to erasure - You can request deletion of your data (right to be forgotten)
• Right to data portability - You can request transfer of your data to another service

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly, while analytics and marketing cookies can be disabled.

For any privacy-related questions or to exercise your data rights, please contact our Data Protection Officer at: Umayya Travel, C. Cespedes 8, 14003 Cordoba, Spain. Email: privacy@umayyatravel.com | Phone: +34 688 347 017